Customer Service & Sales Professional Certification

Earn the National Retail Federation (NRF) Customer Service & Sales Certification

Prepare for a dynamic career in customer service and sales with our Administrative Support & Office Technology Specialist program. This training combines essential office technology skills with customer service and sales expertise, culminating in the nationally recognized NRF Customer Service & Sales Certification.

The program equips you with practical knowledge of office software, effective communication, sales techniques, and problem-solving skills needed to excel in various customer-facing roles.

Career Pathways Include:

• Customer Service Representative

• Retail Sales Associate

• Call Center Specialist

• Guest Services Coordinator

What You’ll Get:

• Hands-on training with office technology tools like word processing and spreadsheets

• Customer service and sales skills aligned with NRF standards

• Preparation for the NRF Customer Service & Sales Certification exam

• Job readiness support and career placement resources

Who Should Enroll?
Individuals interested in office administration with a focus on customer service and sales, career changers, or anyone aiming to gain competitive skills for customer-facing roles.

Course Details:

• Duration: Approximately 40 hours

• Delivery: Online or in-person options available

• Cost: $750 (includes all training materials and certification fees)

Boost your career with a nationally recognized certification and open doors to rewarding customer service and sales roles!

Certified Work Readiness Skills Training with National Work Readiness Council Credential

Are you ready to launch your career or boost your employability? Our Certified Work Readiness Skills Training program is designed to equip you with the essential workplace skills employers demand—communication, teamwork, problem-solving, professionalism, and more.

This 30-hour training program prepares you for the nationally recognized National Work Readiness Council (NWRC) Credential, which validates your readiness to succeed on the job.

What you’ll get:

• Interactive lessons to build critical workplace skills

• Assessments to track your progress and growth

• Preparation and official certification from NWRC

• Access to job support services through Employ Florida

Who should enroll?
Youth and adults preparing to enter or re-enter the workforce, career changers, or anyone seeking to improve their employability skills.

Course Details:

• Duration: Approximately 30 hours

• Delivery: Online or in-person options available

Take the next step toward your career goals — get certified and stand out in today’s competitive job market!

Administrative Support & Office Technology Specialist — with Northstar Digital Literacy Certification

Earn the Northstar Digital Literacy Certification

Prepare yourself for a successful career in office administration with our Administrative Support & Office Technology Specialist program. This training equips you with essential skills in office technology, digital communication, and administrative processes—all vital for today’s fast-paced work environments.

Our curriculum includes practical instruction in word processing, spreadsheets, email communication, digital organization, and more. Upon completion, you will earn the Northstar Digital Literacy Certification, a nationally recognized credential that validates your digital skills and enhances your employability.

What you’ll get:

• Hands-on training with common office software and tools

• Development of organizational and communication skills

• Preparation for the Northstar Digital Literacy Certification exam

• Support in career readiness and job placement resources

Who should enroll?
Individuals seeking office support roles, career changers, and anyone wanting to build solid digital and administrative skills for the modern workplace.

Course Details:

• Duration: Approximately 40 hours

• Delivery: Online or in-person options available

• Cost: $750 (includes all training materials and certification exam fees)

Gain the skills employers are looking for—become a certified Administrative Support & Office Technology Specialist and open doors to new career opportunities!

ServSafe Food Handler & Food Manager Certification Courses

Get Certified and Ensure Food Safety with ServSafe

Whether you're just starting out or looking to advance your career in the foodservice industry, our ServSafe Food Handler and ServSafe Food Manager certification courses provide the essential training you need to work safely and confidently.

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ServSafe Food Handler Certification

Perfect for entry-level food service workers, this course covers fundamental food safety principles such as proper handwashing, preventing cross-contamination, and safe food storage to help protect customers and maintain compliance.

• Duration: About 4 hours

• Delivery: Flexible online or in-person classes

• Cost: $150 (includes course materials and certification exam)

ServSafe Food Manager Certification

Designed for supervisors and managers, this comprehensive training focuses on food safety management, hazard control, sanitation, and regulatory compliance, empowering you to lead safe food handling practices in your workplace.

• Duration: About 16 hours

• Delivery: Flexible online or in-person classes

• Cost: $350 (includes course materials and certification exam)

Why Choose ServSafe?

• Nationally recognized certification accepted by regulatory agencies nationwide

• Builds your credibility and employability in the foodservice industry

• Provides critical knowledge to ensure customer safety and regulatory compliance

Take the next step in your foodservice career with ServSafe certification and become a trusted professional in food safety!

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